These are questions and helpful hints about our products and services.

What Are The The Benefits of Flameless Candles ?

•    Almost indistinguishable from real wax flamed candles
•    Authentic flickering effect
•    Safe, can be positioned next to upholstery and soft furnishings
•    No messy wax drips to clean up, ideal to prevent damage to your precious furniture!
•    No smoke discolouration to your walls and ceilings
•    No heat so no danger of burning
•    Turned on and off with a simple flick of a switch, no lighter or matches required
•    Long lasting with replaceable batteries, see our comparison below:
•    Replacement battery packs available from BatteryCandles.co.uk
•    Perfect for use in power cuts
•    Rechargeable options available complete with charging base, a one off cost
•    Can be left unattended
•    Ideal for children’s night lights
•    Perfect for use on boats
•    Can be used in historic buildings where burning candles are not allowed due to fire regulations
•    Provide good security as they can be left lighted in a window when going out
•    Safe around pets
•    Available in many shapes and sizes to suit every occasion
•    Anti theft candle coming soon
•    A fully waterproof version is available which can be left outside all year round and has a built in light sensor
•    Available to hire or to purchase

How long do flameless candles burn for?
The Flameless candles all vary in burn hours. On each product there is an estimated time showing how long the candles will 'burn' for. We recomend for best use of the candles that an alkaline battery is used the next time the batteries are replaced.

What are the Flameless candles made of ?
There are three main types of flameless candle. Real wax, silicone and plastic. All candles listed detail what they are made from in the description.

Do the flameless candles flicker ?
Yes all the candles flicker (and we believe these are the best flickering flameless candles on the market). Each candle holds its own flame shaped centrepiece making it just like a real candle. Unless you are told you probably wouldn’t realise they're battery operated candles.

Where can I get replacement batteries for the flameless candles?
We stock all types of batteries for the candles, just check on the description of the candle and you will find which batteries are required.

How do the hire candles get collected ?
Either we arrange delivery, usually £15 or you can organise it yourself. Items must be returned and with us  within 3 days after hire.

How long do you need for hire notification. ?
If the candles are in stock we can send the candles as soon as the payment is made. For lager quantities we require at least a weeks notice.

My Parcel hasn’t arrived what can I do ?
We strive to make all our deliveries on time, everytime.  We send every delivery recorded, so it must have a signature. All our parcels are tracked with the courier so we are usually aware of where your delivery  is. Unfortunately the delivery companies work to there own standards and mistakes or losses are sometimes made. We will refund any ordered items in full after the delivery period of which we can claim it as definately lost by the courier.

My parcel was damaged on arrival what should be done ?
Please inform us within 24 hours of delivery. A photograph would be appreciated in order to document and forward to our courier.

The Batteries haven't lasted very long in the candle I bought ?

We cannot guarantee the battery life with a recently purchased candle. This is due to the fact they are manufactured in the far east using a cheaper 'display' style battery. They are then shipped to the UK and held in storage until sold. We strongly recommend changing to a new battery as soon as the candles are received for maximum battery length.

What's the difference between Amber Light and White light battery operated candles?