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TERMS AND CONDITIONS / PRIVACY
Use of the BatteryCandles.co.uk Web site is subject to the general Terms and Conditions of use which, unless stated otherwise, also apply to use of the On-Line Shop. Additionally, On-Line Shopping with BatteryCandles.co.uk is subject to the following Terms of Purchase which contain important information about ordering products, payment and delivery. BatteryCandles.co.uk reserves the right to modify these Terms of Purchase ("Terms") from time to time.
In these Terms, references made to "We" and "Us" mean BatteryCandles.co.uk, and "You" means you, one of clients.
1. PLACING YOUR ORDER
1. To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with English law.
2. In order to make purchases through the Site, you will need to create an on-line account the first time you use the BatteryCandles.co.ukShop and you will be requested to provide information about yourself as indicated so that we may process your Order. You represent and warrant that the information provided by you is both valid and correct.
3. Once you have chosen a product, click on the image to access the product page where information on sizing, colour options etc. will be provided. All product prices shown in the BatteryCandles.co.ukShop are in GBP (£) and are inclusive of VAT but do not include delivery costs which will appear in the order confirmation. All prices and offers remain valid as advertised from time to time.
4. If you are happy with your choice, click on the "Add to Cart" button.
5. You can monitor the products you have chosen by clicking on the "Basket" button at any time. You can also remove an item by clicking on the "Remove" button next to the chosen product.
6. When you are ready, choose a delivery method, proceed to "Checkout" and follow instructions. Please ensure that you provide information as requested.
7. Once you have confirmed your order, we will issue you with a BatteryCandles.co.uk Order reference number, which will appear in your order confirmation. Please ensure that You save this number for reference.
8. On placing an order with BatteryCandles.co.uk , You are making an offer to Us to purchase the products selected in accordance with these Terms. Please note that We may not always be able to accept your offer (see Acceptance). All orders are subject to availability and acceptance.
2. ACCESS AND USE OF BatteryCandles.co.ukSHOP
1. BatteryCandles.co.ukShop is only available to On-Line Shoppers who meet our terms of eligibility, who have been issued with a valid payment card by a reputable bank, and who have agreed and authorise BatteryCandles.co.uk to process a charge or charges on their payment card in the amount of the total purchase price for the products they choose to purchase (see PAYMENT).
2. Please note, that, by making an offer to purchase merchandise, You expressly authorise Us to perform the appropriate credit checks. Furthermore, where BatteryCandles.co.uk feels necessary, to transmit or to obtain additional information to efficiently process Your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
3. ACCEPTANCE
1. Once you have made your choice and your order has been placed, you will be required to enter your payment details. When you have completed this process, please click on the "Make Payment" button.
2. Your order will be acknowledged by an Order Confirmation message which allows you to make a final review of your order, including your payment reference giving details as registered by our system. This message is NOT an acceptance of your order.
3. BatteryCandles.co.uk will also send you an Order Confirmation email containing information as set out above and a second email informing you when your order is despatched.
4. Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and BatteryCandles.co.uk will take place when we despatch the goods to you . We reserve the right not to accept your order. Such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility set-out above.
5. Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, We will not be liable to You or any third party by reason of our withdrawing any merchandise from BatteryCandles.co.ukShop, whether or not such products have been sold.
4. PAYMENT
1. We accept major payment cards, namely MasterCard, Visa, American Express, Diners Club, Switch Maestro and Solo. Payment will be debited and cleared from your account upon receipt of your order by BatteryCandles.co.uk . You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We reserve the right, on large orders to charge a percentage of the total if paying by credit card or debit card.
2. If the issuer of your payment card refuses to authorise payment to BatteryCandles.co.uk , we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
3. BatteryCandles.co.uk , together with its partners, takes all reasonable care to make its On-Line Shop as secure as it can. All payment card transactions on this site are processed using a secure online payment gateway, that encrypts Your card details in a secure host environment. We do not hold your payment card details on the BatteryCandles.co.uk server.
4. To help ensure that your shopping experience is safe, simple and secure, BatteryCandles.co.uk uses Secure Socket Layer (SSL) technology. This encrypts and protects the data You send to Us over the internet. When SSL is enabled, You will see a padlock at the bottom of your browser and You can click on this to find out information about the SSL digital certificate registration.
5. However, although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from BatteryCandles.co.uk.
5. DELIVERY AND INSURANCE
1. BatteryCandles.co.uk delivers in the United Kingdom (England, Northern Ireland, Scotland and Wales) and Internationally (including the Channel Islands).
2. Products will be delivered to the delivery address as shown in Your Order Confirmation.
3. Our chosen courier for Delivery is DHL and Royal Mail and we strive to ensure that all orders are received within seven (7) working days. However, if can not always be guaranteed.
4. BatteryCandles.co.uk insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.
5. BatteryCandles.co.uk will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the BatteryCandles.co.uk web site, your payment card details are not held on the BatteryCandles.co.uk
6. International shipping: Where the delivery costs can vary we will come back to our customers with a quote for this increase shipping charge.
6. CANCELLATIONS AND RETURNS
1. Your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service at info@BatteryCandles.co.uk or call 029 20 350043 with your order number stating your wish to cancel, modify or return your order.
2. Sometimes it will not be possible to stop an order from being despatched, because we endeavour to process orders on the same day. If your order has already been fully processed and despatched, please follow the returns policy.
3. If you wish to cancel your order, you are entitled to do so within eight (8) working days of delivery and obtain a full refund of the purchase price of the delivered products.
4. Returns, exchanges and late cancellations. If you are not happy with your goods or need to exchange an item for a different one you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the eighth working day following receipt of the merchandise by you or, in the case of gifts, the person who received them.
5. In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging materials as well as all the original labelling attached.
6. PLEASE NOTE: New and unused means that there are no marks on the item.. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. BatteryCandles.co.uk is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us.
7. BatteryCandles.co.uk does not offer a free postal return service.
8. Although we make every effort to ensure that you receive the products ordered, please let us know as soon as possible if this is not the case. We are happy to refund postage cost in the event that a) you return the products within eight (8) working days of delivery, b) and that the product is not what was ordered or c) the product is flawed. We would ask for a copy of the proof of postage detailing the postage costs. In all other cases product returns and cancellations are subject to the payment of the transportation charges by you and We require that they be returned within fourteen (14) days of the date of delivery.
9. BatteryCandles.co.uk do not accept any form of liability for the loss or damage of returned goods.
Our address for all returns is
BatteryCandles.co.uk (Returns)
4 Plas St Andresse
Penarth
Vale Of Glamorgan
CF64 1BW
United Kingdom
10. In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you can contact one of our customer service representatives on call 029 20350043 who will be happy to talk you through the procedure or send an email to info@batterycandles.co.uk
11. Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's payment card including VAT but excluding shipping charges and recovery costs. We do not offer BatteryCandles.co.uk store credits.
12. We will not refund your postage cost if the delivery address is ambiguous to the post office or courier, if the postal address is incorrect, if a card has been left at the address by the courier or postal service and it has not been collected. We will charge the original postal charge if we have to resend it due to incorrect address or such mentioned above.
7. GIFTS
1. If the goods ordered from BatteryCandles.co.uk were a gift and the recipient wishes, for example, to exchange an item for a different size, she/he may return the Gift at any time during the eight (8) working days from the day after she/he receives the goods. Her/his right to return goods is subject to compliance with our Returns policy.
2. The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs.
8. APPLICABLE LAW
1. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be submitted the jurisdiction of the English courts.
2. BatteryCandles.co.uk reserves the right to make changes to these Terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices. Your continued use of our site will signify your acceptance of these changes.
3. © 2008 batterycandles.co.uk. All Rights Reserved. Material published on this Web Site is copyrighted by BatteryCandles.co.uk or its licensors. All rights reserved. All third party trademarks mentioned or displayed are the property of their respective owners.
TERMS AND CONDITIONS OF USE
Please read these Terms carefully before using the Web Site.
By using the Web Site, users signify their assent and agreement to these Terms. If user does not agree to these Terms, then he/she may not use the Web Site.
Use of Materials on this Web Site
BatteryCandles.co.uk maintains this Web Site for your personal information and education. You may download one computer copy or print one copy of the material on this Web Site for your own non-commercial, educational, private or domestic use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. You should assume that everything you see or read on the Web Site (such as images, photographs, illustrations, icons, texts, video clips, written and other materials) ("BatteryCandles.co.uk Material") is copyrighted and protected under treaty provisions and worldwide copyright laws, unless otherwise noted. You may not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, report or otherwise use any BatteryCandles.co.uk Material in any way for any public or commercial purpose. Furthermore, you may not use or display BatteryCandles.co.uk Material on any other web site or in a networked computer environment for any purpose. If you violate any of these Terms, your permission to use BatteryCandles.co.uk Material will automatically terminate and you must immediately destroy any copies you have made of BatteryCandles.co.uk Material. Any unauthorized use of BatteryCandles.co.uk Material by you may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. You may not establish a link to the BatteryCandles.co.uk Web Site from a third party site without our prior written permission.
Your Submissions
Any communication or material you transmit to the Web Site by electronic mail or otherwise, excluding personally identifiable data about yourself, but including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by BatteryCandles.co.uk . By posting communications to the Web Site, you automatically grant BatteryCandles.co.uk a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything you transmit or post may be used by BatteryCandles.co.uk and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Disclaimer
The information on this site is intended for general information purposes only. BatteryCandles.co.uk tries to ensure that the information on this site is accurate and complete. BatteryCandles.co.uk does not warrant or represent that BatteryCandles.co.uk Material is accurate, error-free or reliable or that your use of BatteryCandles.co.uk Material will not infringe rights of third parties. Your use of the Web Site is at your risk. BatteryCandles.co.uk does not warrant that the functional aspects of the Web Site or BatteryCandles.co.uk Material will be error free or that this Web Site, BatteryCandles.co.uk Material or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or BatteryCandles.co.uk Material results in the need for servicing or replacing property, material, equipment or data, BatteryCandles.co.uk is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. BatteryCandles.co.uk and its suppliers make no warranties about the BatteryCandles.co.uk Material, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
Trademark Notice
The trademarks, logos and service marks (collectively the "Trademarks") which you see on this site are registered and unregistered trademarks of BatteryCandles.co.uk are licensed to BatteryCandles.co.uk by third parties. (you will need to mention any proprietary marks such as Adobe if they feature in the Web site) .Nothing contained on the Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this Web Site without the written permission of BatteryCandles.co.uk or such third party who owns the trademark. Your misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.
Copyright Notice
All contents of this Web Site are: Copyright ©2008 BatteryCandles.co.ukAll rights reserved.
Links
On this site you may be offered links to other sites operated by parties other than BatteryCandles.co.uk . The inclusion of any link to such sites does not imply endorsement by BatteryCandles.co.uk of those sites. BatteryCandles.co.uk has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.
Termination
You agree that BatteryCandles.co.uk may terminate your use of the Web Site if BatteryCandles.co.uk reasonably believes that you have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of BatteryCandles.co.uk or any third party, or for any reason with or without notice to you. You agree that BatteryCandles.co.uk may modify or discontinue this Web Site, with or without notice to you. You agree that BatteryCandles.co.uk will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Disclaimer," "Limitation of Liability," and "General Provisions" will survive termination of these Terms.
Limitation of Liability
Under no circumstances whatsoever shall BatteryCandles.co.uk be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if BatteryCandles.co.uk has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
General Provisions
Unless otherwise specified, the information and materials in the site are presented solely for the purpose of promoting the products and services of BatteryCandles.co.uk . BatteryCandles.co.uk makes no representation that BatteryCandles.co.uk Material is appropriate or available for use in every country of the world. You use this Web Site at your own risk and are responsible for compliance with applicable local laws, keeping in mind that access to BatteryCandles.co.uk Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, this Web Site may describe products that are not available worldwide. Any cause of action you may have with respect to this Web Site must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of Great Britain without regard to its conflicts of law provisions. The waiver by BatteryCandles.co.uk of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
We recognize the importance of protecting the privacy of all information provided by users of our web site, recipients of our e-mail newsletters and all other customers of our products and services. We created this policy with a fundamental respect for our customers right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by TheFlowerBranch
INFORMATION COLLECTION AND USE
We collect information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Registration and Ordering: When using our website and signing up for certain selected services, users must first register. During registration, users are required to give their contact information. For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. For our services that require payment, or our creditcard company also collects credit card information, which is used for billing purposes only, and is not otherwise shared. We do not receive this information from our creditcard payments partner.
E-mail Newsletters: If users wish to subscribe to our e-mail newsletters, we ask for contact information. We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Tell-A-Friend: If customers select to use our referral service for informing a friend about our site and services, we may ask them for their friends name and e-mail address. We will not store this information and send the friend an invitation only.
Communications with Us: We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain important information about our products and services. For example, we send new members a welcoming message. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our customers the option to receive information about our company, related products, services and special deals. Users, however, can choose not to receive these communications from us. For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
WE DO NOT SHARE YOUR INFORMATION OR HOLD YOUR BANKING INFORMATION.
We do not share your information with other parties. All banking is done through a third party eg paypal so we do not hold any banking details.
SECURITY
We use reasonable precautions to protect our customers personal information and to store it securely. In addition, access to all of our customers information is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
LINKS: Our web sites contain links to other sites. We are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
PRIVACY POLICY
We recognize the importance of protecting the privacy of all information provided by users of our web site, recipients of our e-mail newsletters and all other customers of our products and services. We created this policy with a fundamental respect for our customers right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by TheFlowerBranch
INFORMATION COLLECTION AND USE
We collect information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Registration and Ordering: When using our website and signing up for certain selected services, users must first register. During registration, users are required to give their contact information. For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. For our services that require payment, or our creditcard company also collects credit card information, which is used for billing purposes only, and is not otherwise shared. We do not receive this information from our creditcard payments partner.
E-mail Newsletters: If users wish to subscribe to our e-mail newsletters, we ask for contact information. We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Tell-A-Friend: If customers select to use our referral service for informing a friend about our site and services, we may ask them for their friends name and e-mail address. We will not store this information and send the friend an invitation only.
Communications with Us: We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain important information about our products and services. For example, we send new members a welcoming message. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our customers the option to receive information about our company, related products, services and special deals. Users, however, can choose not to receive these communications from us. For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
WE DO NOT SHARE YOUR INFORMATION OR HOLD YOUR BANKING INFORMATION.
We do not share your information with other parties. All banking is done through a third party eg paypal so we do not hold any banking details.
SECURITY
We use reasonable precautions to protect our customers personal information and to store it securely. In addition, access to all of our customers information is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
LINKS: Our web sites contain links to other sites. We are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this Privacy Statement, please contact us.
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